LOAF Privacy Policy

Last updated: November 2025

LOAF (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — whether you’re browsing our website, making a purchase, or connecting with us on social media.

1. What We Collect

   We may collect the following types of personal information when you visit our website, make a purchase, or contact us:

   • Personal details: your name, email address, phone number, and delivery address.
   • Payment information: processed securely through our payment providers (we never store full payment details).
   • Order information: products purchased, order history, and preferences.
   • Website usage data: cookies, device information, and analytics to improve your shopping experience.
   • Marketing preferences: when you subscribe to our mailing list or participate in promotions.

2. How We Use Your Information

   We use your information to:

   • Process and deliver your orders.
   • Provide customer support and respond to enquiries.
   • Send updates, promotions, and exclusive offers (only if you’ve subscribed).
   • Improve our website, products, and customer experience.
   • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

   We respect your trust and will never sell your personal data. We may share your information only with trusted third parties who help us run our business — such as:

   • Payment processors (for secure transactions).
   • Delivery partners (for order shipping).
   • Marketing and analytics tools (to improve communication and website experience).

   All third-party partners are carefully selected and required to comply with privacy laws and data protection standards.

4. Data Storage and Security

   Your personal information is stored securely in accordance with Australian privacy laws. We use encryption, password protection, and secure servers to protect your data from unauthorised access or disclosure.

5. Cookies and Tracking

   Our website uses cookies to enhance your browsing experience and analyse traffic. You can disable cookies in your browser settings, but some features of our site may not function properly if you do.

6. Your Rights

   You have the right to:

   • Access the personal information we hold about you.
   • Request correction or deletion of your data.
   • Opt out of marketing emails at any time by clicking “unsubscribe” in our emails.

   To exercise these rights, contact us via our website contact form.

7. Changes to This Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will always be posted on our website with the “Last Updated” date at the top.

8. Contact Us

   If you have any questions or concerns about your privacy, please reach out via our website contact form. We’re here to help and will respond as soon as possible.

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).