LOAF Refund, Exchange & Returns Policy

We want you to love every LOAF piece — but we understand sometimes things just don’t work out. Here’s how we handle exchanges, returns, and refunds:

Exchanges

We’re happy to offer an exchange within 30 days of purchase. Items must be unused, unwashed, and in their original condition (including tags and packaging). To start an exchange, please reach out through our contact form on the LOAF website — we’ll guide you through the process.

Refunds

If you’d prefer a refund, your item must be returned within 14 days of receiving your order. The item must be unused, unwashed, and in original condition with all tags attached. You’ll be responsible for return shipping unless the item is faulty. Once we receive and inspect the return, your refund will be processed to your original payment method. Please note, original shipping costs are non-refundable.

Returns

We accept returns within 30 days of purchase for either a refund (within 14 days) or exchange (within 30 days). Returned items must meet our condition requirements: unused, unwashed, and in original packaging. You’ll be responsible for return shipping unless the item is faulty.

Faulty or Damaged Items

If your LOAF piece arrives faulty or damaged, please contact us via our website contact form as soon as possible. We’ll review the issue and arrange a repair, replacement, exchange, or refund — whichever is most suitable.

This policy is in accordance with Australian Consumer Law and does not affect your statutory rights.